faq’s
Have a burning question? Browse through our frequently asked questions below.
If you can’t find an answer below contact us, our team will point you in
the right direction!
I Heart Brownies specialises in making brownies however our stores often have other gluten-free sweet treats available to purchase. Items vary from day-today. Sign-up to our newsletter on the footer below or follow us on social media to keep up with all the latest happenings and for monthly discounts & deals.
Parking at our Brisbane store is on-street or in the parking area next to our ‘lip-wall’. If you’re in a hurry and stopping to pick-up an order, you can use the ‘2-minute passenger loading-zone’ at the store entrance.
Parking for our Maroochydore store is abundant as we are located in the Sunshine Plaza shopping centre.
Gluten-Free: I Heart Brownies are all Gluten-Free! We make them in our dedicated ‘Gluten-Free’ commercial kitchen.
Dairy-Free: If you are avoiding dairy, our Dairy-Free and Vegan flavours are suitable for you to consume.
Nut-Free: We do use nuts in our kitchen however we take care to minimise the risk of cross-contact between I Heart Brownies with nuts and those without.
Vegan: We have a Vegan brownie that will knock your socks off! Currently available in our Original Chocolate flavour.
Soy is present in both the chocolate and flour that we use to make our brownies. If you are unable to eat soy, our brownies are unsuitable for you to consume.
You can find full ingredient and nutrition information for all of our brownie flavours here.
Our stores have a full range of flavours every day and we make sure that we don’t sell out of your favourites, so feel free to pick up brownies, over the counter, at your convenience.
For orders of between 100 – 500, we usually need no more than 48 hours notice. If you need loads of brownies ASAP though, give us a call and we will see what we can do for you.
If you are planning for a special event, meeting, wedding or other fabulous occasion and would like more than 500 brownies, we recommend placing your order at least one week in advance.
For orders that require custom printed packaging, we require two weeks notice from the date that the artwork has been finalised.
If you need to speak with a human about your specific order needs, send us an email at [email protected] or call us on 0411 311 519.
When you purchase 25 brownies or more, discounts apply. Click here to see our pricing.
I Heart Brownies are preservative-free and best consumed within three days if kept at room temperature. If you refrigerate your brownies they will remain delicious for 3 weeks and when frozen, for 3 months!
Pro Tip: Keep your brownies in an air-tight container for max freshness.
Heart Brownies is a small family-owned business in Brisbane, QLD. Generosity and giving have always been part of our core business values. While we would love to help many worthy causes, we are limited in our capacity. We currently support the ‘A Brave Life’ foundation. Read all about their work here and see how you can help too!
Orders of less than 100 brownies may be cancelled up to 48 hours prior to the requested pick-up or delivery date. An administration fee equaling 5% of the total order price (including delivery fee) will be charged. The balance of the order will be refunded to the card that was used to make the payment. Orders cancelled with less than 48 hours’ notice cannot be refunded. A credit may be offered, depending on the situation.
Special orders of less than 100 brownies, that include custom packaging, may be cancelled up to 7 days prior to the requested pick-up or delivery date. The charge for custom packaging cannot be refunded. An administration fee equaling 5% of the remaining order price (including delivery fee) will be charged. The balance of the order will be refunded to the card that was used to make the payment. Orders cancelled with less than 7 days’ notice cannot be refunded. A credit may be offered, depending on the situation.
Orders of more than 100 brownies may be cancelled up to 14 days prior to the requested pick-up or delivery date. An administration fee equaling 5% of the total order price (including delivery fee) will be charged. The balance of the order will be refunded to the card that was used to make the payment. Orders cancelled with less than 14 days months’ notice cannot be refunded. A credit may be offered, depending on the situation.